Hill Medical

Where to
Find us

We are proud to offer state-of-the-art diagnostic imaging services in Pasadena and Glendora, California, and surrounding counties.

Connect2Care Patient Portal FAQs

Q. How do I download my ambulatory summary, under the Patient Summary section?
A. To DOWNLOAD patient’s Ambulatory Summary:
You will first need to download the program 7ZIP at http://www.7-zip.org/download.html . This is a free program that will allow you to extract your encrypted health information. The summary is encrypted to protect your health information. Instructions for downloading your health information:

1. Click the Download button in the upper right corner of the Patient Summary page
2. Enter a password of your choosing (at least 8 characters)
3. When finished downloading, choose “Save As” and save to your desired location
4. Go to the file, right click and choose 7Zip, then extract files
5. Open the extracted files (not the Zip file).
6. Enter the password you chose then click OK.
7. Double click on the extracted file and open up your CCD (.XML file only) *Please note: You will not need to open the .XSL or .TXT files.

Q. Why doesn’t the TRANSMIT button work, under the Patient Summary section?
A. Currently, the Patient Portal does not support this feature; therefore the button has been disabled.

Q. Which browser settings can I use to open the Patient Portal?
A. The Patient Portal site is best viewed in Internet Explorer 8 or higher, Firefox, Safari, or Chrome.

Q. Where can I find my imaging report?
A. Patient reports can be found under the Demographics tab, then click on the ‘Exams’ tab. If your visit has a report, it will be attached on the last column under ‘Report’.

If you are experiencing technical difficulties with the website, please contact our helpline at 626-821-8160.